Customer Support Specialist (associate) - Dallas, TX

Customer Support Specialist (Associate) - Dallas, TX

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services (BGS) is looking for a Customer Support Specialist (Associate) to join our Supply Chain team in Dallas, TX. The organization runs 24/7, 365 days per year and will require schedule flexibility for assignments to work from 1:00 p.m. to 11:30 p.m. This role is responsible for responding to customer inquiries regarding commercial aircraft spare parts, orders, and providing information regarding Boeing products, services, processes, and operations. The ideal candidate will have a willingness to learn, customer service experience, and a desire to provide world-class customer support. This role will involve a significant level of direct communication with external customers and coordination with internal stakeholders.

Position Responsibilities:

• Retrieve, research and resolve specific customer emails and Service Requests
• Enter, track, monitor and coordinate customer order delivery requirements
• Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems
• Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts
• Manage multiple orders and research lists for customers
• Research and analyze data to identify trends/issues regarding customers
• Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations