Customer Support Representative II - West Palm Beach, FL

Customer Support Representative II – Miami

Join the energy that's powering Florida's future. If you're looking for a career with purpose, stability, and growth, this is your moment.

Position Type: Full-Time, On-site (not remote)

Location: 6001 Village Blvd, West Palm Beach, FL 33407

Starting Pay: $18/hour

Why you'll love working here:

• Be part of a company known for industry-leading reliability
• Make a real impact by supporting customers across Florida
• Join a team that values growth, training, and internal career paths
• Enjoy the stability and benefits that come with working for a major energy leader

Paid Training to Set You Up for Success

We invest in you from day one:

• 6-8 weeks of comprehensive paid training Monday thru Friday from 8AM-5PM
• Anticipated start date: March 23, 2026
• Training is on site and mandatory, ensuring you're fully prepared for the role

Your work schedule upon completion of training – 40 hours per week:

• Monday-Friday 9AM-6PM with one weekday off
• Weekend shift required: Saturday 9AM-5PM and Sundays off
• Overtime opportunities are available!

Job Overview

Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during on call activation (capacity shortfall).

Job Duties & Responsibilities

• Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
• Handles situations which require adaptation of response
• Identifies who will handle more complex calls
• Assists with agency inquiries and Medical Essential Service Program (MESP)
• Transfers or refers sales leads
• Reports fraudulent conditions to management
• Performs other job-related duties as assigned