Customer Service Representative - Business Insurance - spokane Valley,wa

Customer Service Representative - Business Insurance - Spokane Valley, WA

Attention Military Affiliated Job Seekers: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers, and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge, you will have the opportunity to grow your career at Travelers.

Schedule Details: During training, your schedule will fall between the hours of 8:00 am - 5:00 pm Monday - Friday. Your schedule following training will fall between the hours of 8:00 am - 5:00 pm Monday through Friday. The target start date is October 27th, 2025.

Pay Details: This position offers a starting base salary of $45,000. Eligible for full benefits on day one of employment. Quarterly financial incentives are offered, based on performance.

What Will You Do?

• Successfully complete applicable new hire training.
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats, and/or other methods, taking the appropriate action, as needed.
• As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
• Navigate multiple systems and platforms simultaneously while interacting with the customer.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives and take on other developmental opportunities.
• Perform other duties as assigned.

What is a Must Have? High school diploma or GED.