Customer Service Representative 12:30pm - 9pm EST $21.50/hr - Remote - Remote Eligible

Customer Service Representative

Shift: 12:30pm-9pm EST (Training hours are 9am-5:30pm EST for the first 4 weeks. Attendance for training is mandatory)

This is a remote position, however, Hybrid is preferred Monday-Friday (No Weekends)

Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will inform the field of daily customer service promotions along with providing them with error free orders.

What You Will Do:

• Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
• Provide features and benefits to our franchised distributors on our commissioned daily sale items.
• Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
• Input orders utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.

WHO YOU ARE (Qualifications)

High school diploma or GED equivalent. Must be able to work 12:30 PM - 9:00 PM Monday-Friday.

ASE certification, automotive experience, tool experience, or related trade school degree a plus. On the job experience in working with general automotive mechanics a plus. 1+ years of call center experience or equivalent experience in dealing with customers. Suggestive sales experience preferred.

Required Competencies:

Basic use of PC and keyboard. Effective verbal and written communication skills. Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude. Ability to empathize with customer concerns while maintaining a professional demeanor. Ability to learn quickly on the job. Ability to multi-task in a fast-paced office environment. Ability to answer calls as a primary function of the position. Ability to perform suggestive sales.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.

* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.