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Customer Service Rep – Admin - Edison, NJ
Provide day-to-day administrative support for customer service programs and activities.
Edison, New Jersey, United States
23 hours agoBe an early applicant
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Customer Service Rep – Admin
Location: Edison, NJ
Job Purpose: As a Customer Service Rep – Admin at Hillebrand Gori, you will play a key role in providing day-to-day administrative support with readily available advice for customer service programs and activities to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines, and policies. If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.
Key Responsibilities:
- Under direct supervision, administer customer service programs and activities
- Provide support for routine and standard customer service tasks and activities to provide superior services and enhance customer satisfaction
- Administer simple customer requests such as inquiries, orders, service requirements and complaints
- Share information to service standard customer queries
- Provide product/service-related information to respond to customer inquiries
- Perform generally repetitive routine tasks such as data gathering, entering and validation
- Adhere to standard day-to-day customer service procedures and processes
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