Customer Service Advocate - Seasonal - Remote US - $18/hour - Remote Eligible

Customer Service Advocate - Seasonal - Remote US - $18/Hour

Do you enjoy helping customers, problem-solving, and ensuring delivery of outstanding support within a fast-paced environment? If so, then you might be the perfect match for our Seasonal Remote Customer Service Advocate role. We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal, unlicensed Customer Service Advocates. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, and providing exceptional support to enhance member satisfaction and retention.

Day in the Life

• Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between the carrier and member, and providing information about our complimentary services.
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, explain benefits included in their plan, and how to use them.
• Answer outbound calls from a dialer and complete post-enrollment activities, along with helping members utilize their plan benefits.
• Accurately use the script on screen and tools provided to help find client information, answer questions about our member's plan, and efficiently document notes and the outcome of the interaction.

Pay Rate: $18/hour Start Date: October 16, October 20 (Orientations will be held October 8th - 13th) This is a seasonal position set to end in early December 2025. You will be off the following holidays: Thanksgiving Day (11/27), Christmas (12/24-12/25), and New Year's Eve (12/31) Training Schedule: 6:30am - 3:00pm PST or 7am - 3:30pm PST | Monday - Friday Post-Training Schedule: TBD - between the hours of 5am - 11pm PST Monday - Friday with the ability to work Saturday and Sunday if needed Overtime Required