Client Review Specialist - Vets Milspouses - Remote $22/hr - Remote Eligible

Client Review Specialist

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

This position is remote; however, due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, District of Columbia, Illinois, Montana, and Rhode Island.

The Client Review Specialists provide another level of support for clients to interact with someone regarding their Client Record. In this role, you are responsible for reviewing Disability Questionnaires, confirming completion of accurate information, coordinating with the client regarding their intake forms, and supporting overall client satisfaction with the customer's products and services. A successful CRS operates with excellent communication skills, exemplary organization and time management skills, expert attention to detail, and is motivated to support our clients through quality execution of structured processes.

Our Client Review team members work alongside their peers within both the Sales and Operations departments, ensuring an excellent standard of service for all clients.

Day in the Life

• Serve as a skilled and empathetic client support expert, supporting the total client lifecycle.
• Connect with clients quickly and establish supportive relationships through confirmation of intake forms.
• Understand the VA Rating Schedule and Disability Rating Guide to ensure information aligns with client conditions.
• Conduct medical reviews over the phone and navigate difficult or technical conversations with ease and patience.
• Adhere to departmental standards for Client Records, assuring low error rates and proper workflows.
• Act as another point of contact for clients, responding promptly and reinforcing the value of the customer's services.
• Work closely with Client Experience, Disability Operations, Medical Services, and HIM teams.
• Gather and share client insights and feedback to improve products and services.
• Operate as a process coordinator, ensuring quality completion of Client Records and timely resolutions.
• Ensure all information and data are accurate, updated, and compliant with policies safeguarding PII and PHI.