Account Manager - renewal I Or II - Chicago, IL

Renewal Account Manager I/II

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Primary Purpose of Position

The Renewal Account Manager I/II is responsible for proactive renewals, post deal support and customer satisfaction of the accounts assigned to them. This role is sales focused and responsible for optimizing margin and customer retention. The Renewal Account Manager II should be capable of identifying opportunities to provide proactive customer strategies and value add products.

Primary Duties and Accountabilities

Responsible for renewals by proactively developing relationships and providing support to increase customer retention. Partner with BDMs as applicable and collaborating cross-functionally with all teams to deliver a consistent experience.

Demonstrates proactive behaviors to strengthen customer relationships by connecting customer objectives to energy management strategies. Apply an understanding of market drivers and supply-and-demand dynamics to identify opportunities.

Conduct timely, high‑quality proactive customer outreach through calls and written communication; read customer cues to adjust messaging and clearly articulate the value proposition across products and solutions.

Utilize knowledge of systems, processes, products, and services to support effective renewals and deliver a best‑in‑class customer experience.

Support proactive customer growth by executing referrals, adding accounts, and cross‑selling a diverse portfolio of products and solutions, including alternate commodities and value‑added offerings.

Travel required as necessary to meet business needs. In-person attendance for training, all-hands meetings, and other meaningful engagements.