Zelle Operations Specialist - Huntington Station, NY

Zelle Operations Specialist

The Zelle Operations Specialist is responsible for executing daily functions for Zelle and other payments related services. These responsibilities include but not limited to daily processing - reconcilement of Zelle transactions, process REG E claims and disputes, resolve escalated operational issues, handle inquiries related to Zelle and other payment services.

Responsibilities include, but are not limited to:

• Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes.
• Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries.
• Utilize the Fiserv - Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc.).
• Conduct complex research and resolve all requests timely.
• Resolve inquiries and disputes with the purpose of identifying and reporting potential suspicious activity to CFIS.

Requirements:

Required Skills:

• Must have excellent Customer Service and interpersonal skills.
• Ability to work in a fast-paced environment.
• Self-starter.
• Strong time management skills and ability to prioritize tasks.
• Ability to learn and comprehend new system processes.
• Reliability, flexibility, professional etiquette and sound judgement are important.
• Must be computer proficient.
• Must be able to review and analyze data reports and manuals; must be computer proficient.
• Must be able to communicate effectively via telephone and in person.
• Proven ability to work cooperatively but also assume administrative responsibilities.
• Ability to learn and comprehend new system processes.

Required Experience:

• High school diploma or GED with a minimum of 3 years' experience in electronic payments (Wires, ACH, ATM, etc.) or cash management.
• Experience in banking, particularly in EFT or operations areas.
• Strong Accounting/Reconciliation background and/or experience with dispute - resolution is preferred.

Full-time

Locations:

• 580 E Jericho Turnpike, Huntington Station, New York 11746
• 925 Allwood Rd, Clifton, New Jersey 07012

Total Rewards Summary:

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.

Pay Range:

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$20.10 - $33.37 / hour

Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics.