Vice President - Global Fund Services Operations Service Delivery

Fund Servicing Manager III

Join our team and make a significant impact on our client service teams in JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies. As a Fund Servicing Manager III within JPMorganChase, you will be a key player in our fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. Your role will involve working closely with various teams, external vendors, and consultants to ensure smooth operations and compliance. You will be responsible for managing a diverse team, interpreting customer needs, and identifying trends to generate innovative solutions. Your advanced listening and questioning skills will be crucial in understanding and addressing complex issues. Your role will also involve strategic planning, stakeholder management, and process automation to improve efficiency and resilience. Your ability to mentor and resolve conflicts will be essential in fostering a positive team environment and driving continuous improvement.

Job responsibilities:

• Oversee the execution of fund servicing operations, ensuring compliance with regulatory requirements and maintaining high service standards.
• Utilize advanced listening and questioning skills to interpret customer needs, identify trends, and generate innovative solutions.
• Implement strategic plans and administer projects to achieve objectives, leveraging process automation and continuous improvement techniques.
• Mentor a diverse team, fostering an inclusive environment and promoting professional growth while ensuring quality service delivery.
• Establish and maintain productive relationships with stakeholders, using emotional intelligence and stakeholder management skills to drive beneficial outcomes.
• Serve as an escalation point of contact for daily client queries, ad-hoc requests, change deliveries, and internal issues.
• Lead and coach a client-facing team; set goals, develop talent, and foster accountability and collaboration.
• Supervise incident and issue management, ensuring durable resolutions and proactive prevention measures.
• Oversee client change requests, including migrations and reporting model updates, partnering with internal teams for smooth execution.
• Contribute to strategy execution, including automation, standardization, and scalability initiatives across global service centers.
• Support commercial objectives by safeguarding client satisfaction and promoting expansion opportunities.

Required qualifications, capabilities, and skills:

• Bachelor's degree (or equivalent experience)
• Demonstrated expertise in fund servicing operations, with at least seven years of experience focusing on fund accounting and administration, evidenced by successful execution of related tasks and responsibilities.
• Proven people leadership: building teams, coaching, performance management, workforce planning.
• Strong stakeholder management, influence, and negotiation skills in a matrixed environment.
• Excellent written, verbal, and presentation skills with senior stakeholders.
• Demonstrated ability to interpret customer needs and generate innovative solutions in a fund servicing environment.
• Proven experience in strategic planning and administering projects, programs, or systems in a financial services setting.
• Advanced proficiency in listening and questioning, with a track record of using these skills to address complex issues in fund servicing.

Preferred qualifications, capabilities, and skills:

• Experience in stakeholder management and emotional intelligence.
• Ability to drive mutually beneficial outcomes in a cross-functional team environment.
• Strong conflict resolution and mentoring skills.
• Extensive experience in the financial services industry, particularly commercial or investment banking, with strong leadership and team management skills that inspire high performance.
• Continuous improvement mindset: identify opportunities for process enhancements and implement changes that elevate client experience, control, and efficiency.
• Cultural intelligence and tech/data literacy: engage effectively with diverse clients and global teams, using data and technology to design innovative, scalable solutions.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

Base Pay/Salary: Boston, MA $107,350.00 - $171,000.00 / year