Territory Customer Support Manager - Remote Eligible

Job Opportunity: Territory Customer Support Manager - 116551

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Primary Location: United States (US) - Oregon - Portland

Function: Customer Experience (CA)

Title: Territory Customer Support Manager

Onsite/Remote: Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change. This position may be located in Portland, OR, or Vancouver, WA, per the hiring manager's discretion.

Job Responsibilities

As a Territory Customer Support Manager for John Deere Training Center located in or near Portland, OR you will:

• Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes
• Support parts & service sales
• Drive dealer readiness for new product launches and enforces administration of warranty policies
• Builds dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes

VISA Sponsorship is NOT available for this position.

What Skills You Need

2 or more years of customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service

2 or more years of factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction

Prior experience working in the construction or agriculture industry

Ability to build strong working relationships within a dealer/OEM structure

Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)

Ability and willingness to travel domestically, up to 75%

What Makes You Stand Out

2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge

2 or more years of experience with Negotiation and Conflict Resolution processes

2 or more years practical experience with John Deere machinery and equipment

Education

Ideally you will have a degree or equivalent related work experience in the following:

Bachelor's degree in education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent related work

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• $92,400.00 - $138,600.00 + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants.

In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.