Systems Operations Engineer

Systems Operations Engineer

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo is seeking a Systems Operations Engineer with primary responsibility for driving production stability across the organization through strong incident and problem management routines, implementation of robust observability/monitoring, strong incident resolution background, and employing SRE principles. EFT's role is to partner with the business, acting as one team to deliver simple, safe, and sound, innovative and integrated products and services. EFT platforms and services are foundational to Wells Fargo and required to run the company and to satisfy our customer and employee needs. EFT must deliver every day with high availability, speed to market, strong risk management, security, scalability, agility, and with financial transparency.

The Enterprise Functions Technology (EFT) Platform group provides technology support to a portfolio of approximately 600 applications. Lines of business supported include Corporate Risk Management, Compliance, Legal, Audit and Regulatory Reporting, Finance, HR, Public Affairs, and Enterprise Services Management. The position will have responsibility for platform and application support across one of more of these lines of business, while providing high value customer service and developing strong relationships with these internal stakeholders. With many of the functions and teams newly consolidated into the Enterprise organization, business and technology transformations are a key focus.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience supporting an enterprise-level environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Observability experience with tools such as SPLUNK, AppDynamics, Grafana, Azure App Insights, ITRS
• Ability to manage initiatives involving process improvements
• Experience driving SRE practices (Site Reliability Engineering)
• SQL/Oracle Experience
• Experience supporting cloud applications
• Experience with business resiliency planning and execution
• Ability to quickly triage complex technical problems, providing concise, timely executive status to executive management at the CIO and above level

Job Expectations:

• This position offers a hybrid work schedule - ability to work in office
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Pay Range: $32.69 - $54.81

Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-480850