Systems Analyst 1 - support

Oracle Customer Success Services

As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements. Customer Success Services (CSS) is a unit within Oracle that enables long term advanced support relationships with many of Oracle's largest customers. Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle environments. ASEs do this by leveraging Oracle's support-based intellectual property and customers' experiences throughout their involvement with Oracle's technologies. Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation, management, and use of Oracle technologies.

Key Responsibilities

Learn from experts and contribute to bring value to our customers leveraging on Oracle's international network of experts. Use Oracle internal tools, resources and network to learn and stay up to date with on innovation and leading technologies. Contribute as a team member on customer projects together with Oracle experts and leaders. Consult with clients to understand their business requirements and map them to our solutions and services. Learn how to design solutions using Oracle leading technology and Consulting methods, tools, and best practices. Support Customer relationships with CSS focused on collaborative, long-term partnerships. Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures. Able to demonstrate time management. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts.

Qualifications

Bachelor's degree in a relevant field (Computer Science, Data Science, AI, etc.). Project Management or Account Management. Basic understanding of Oracle's latest product technologies. Able to demonstrate time management. Goal oriented individual. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary. Knowledge with Cloud technologies such as OCI, Azure, AWS etc. Cloud certifications highly desirable. Knowledge of Database and database methodologies such as Database management, Load Balancing, Performance Tuning, SQL analysis etc. Strong programming skills in languages such as Python. Familiarity with machine learning technologies. Demonstrates good communication and project management skills. Eagerness to learn and adapt to new technologies and methodologies.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $24.62 to $48.03 per hour; from: $51,200 to $99,900 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medical opinion. Short term disability and long term disability. Life insurance and AD&D. Supplemental life insurance (Employee/Spouse/Child). Health care and dependent care Flexible Spending Accounts. Pre-tax commuter and parking benefits. 401(k) Savings and Investment Plan with company match. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave. Adoption assistance. Employee Stock Purchase Plan. Financial planning and group legal. Voluntary benefits including auto, homeowner and pet insurance.

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC1

About Us: As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.