Servicing Ops Analyst - Testing And Production Support

Servicing Ops Analyst - Testing And Production Support

In this role, you'll experience new things, create new opportunities, think beyond your role, and make an impact. As the Servicing Ops Analyst - Testing and Production Support, you will be responsible for the management of projects for the business unit (e.g., strategic change management, implementation new products, systems/technology, process reengineering, establishment of control procedures) and/or managing the day-to-day running of the infrastructure. You are required to possess business acumen of Transaction Processing and will be responsible for driving business vision to enhance flexibility and organizational safety and soundness. You will report to the Consumer Operations Execution Manager and will assist in driving our strategic vision and developing meaningful working relationships across organizations. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally!

Primary responsibilities include:

• The primary focus of the role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the business at a broader level.
• Develops, implements, and monitors business strategy by creating, deploying, and measuring corporate business strategy and ensures that the results are monitored.
• Scope, plan and manage projects through the entire life cycle, ensuring delivery to time, cost and quality. This includes ensuring that the solution is capable of enabling the business to achieve benefit realization as well as demonstrating understanding of the organizational impact of change.
• Investigate, document, and resolve project deficiencies and follow up to keep projects on schedule and within budgeted cost constraints.
• Develop and maintain effective working relationships with peer level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Qualifications, Education, Certifications and/or Other Professional Credentials:

• 2+ years' experience in a technical support role (testing and production support) preferred, preferably in back-office operations (Transaction Processing i.e.. Check, ach, zelle, etc)
• Experience with ticketing systems
• Strong analytical and decision-making abilities
• Strong problem-solving skills
• Continuous improvement aptitude
• Ability to adapt to changing technologies and learn new systems quickly.
• Strong MS Office skills, including Excel Macros
• Availability to work flexible hours, including evenings and weekends if needed.
• Excellent interpersonal skills and the ability to work effectively with individuals at all levels of the organization.

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule: 8:30AM-5:00PM (4 days in office and 1 day from home)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity:

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us:

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Background Check:

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

08/22/2025