Servicenow Program Director

Director Of Enterprise Service Management

Reimagining how work gets done across the enterprise — and the Director Of Enterprise Service Management is at the center of that transformation. This leadership role champions the vision, strategy, and execution of our ServiceNow platform to drive scalable, digital-first solutions that empower employees, delight customers, and enable the business to move faster. The ESM Director serves as a catalyst for innovation, aligning technology with business priorities, orchestrating large-scale initiatives, and unlocking the power of data and AI to optimize workflows and elevate decision-making.

Essential Functions

• Strategic Vision & Enterprise Alignment:
  • Shape and deliver the enterprise-wide ESM strategy, aligning ServiceNow capabilities with business priorities and measurable outcomes.
  • Define scope, goals, and success measures that advance business objectives.
• Transformational Program Leadership:
  • Lead the lifecycle of mission-critical programs — from concept and design to deployment and continuous optimization.
  • Inspire teams to deliver scalable, high-quality solutions that enhance user and customer experiences.
• Executive Collaboration & Influence:
  • Partner with leaders across business, product, and technology functions to co-create solutions and accelerate decision-making.
  • Act as a trusted advisor, translating complex technology capabilities into clear business value.
• Governance & Operational Excellence:
  • Establish enterprise operating models, manage budgets and resources, and uphold architecture, compliance, and security standards.
  • Drive continuous improvement with a focus on efficiency, scalability, and long-term sustainability.
• Change Leadership & Adoption:
  • Champion organizational change, leading communication and training strategies to foster adoption and maximize platform utilization.
  • Build a culture of service excellence, empowering teams to embrace new ways of working.
• Data-Driven Insights & Innovation:
  • Harness data, AI, and analytics to create actionable insights, streamline reporting, and optimize workflows.
  • Drive value realization by connecting platform capabilities to tangible business outcomes.
• Technical & Functional Expertise:
  • Providing deep expertise in IT Service Management (ITSM) and the ServiceNow platform to drive efficiency and automation.
  • Strong understanding of the ServiceNow platform, its capabilities, and how to leverage it for digital transformation.
  • Excellent leadership, executive-level communication, and ability to coach and mentor teams.
  • Operational Excellence: Define and implement governance and operating models, manage risks and dependencies, ensure delivery quality, and promote best practices and documentation standards.
  • Data-Dedicated Leadership: Create dashboards, analyze trends, and generate actionable insights. Leverage tools and AI to enhance reporting, planning, and workflow optimization.
  • ServiceNow & Digital Enablement: Collaborate with product leaders to convert vision into roadmaps powered by ServiceNow. Guide teams on backlog management, tooling, and digital experience improvement.
  • Ability to develop and execute strategies, solve complex challenges, and deliver scalable solutions.
  • Superior communication and customer interaction skills.
  • Superior knowledge of the software industry. Experience within financial services helpful.
  • Extensive experience managing large, complex programs and projects with cross-functional teams.
  • Proficiency in Agile methodologies, such as SAFe, to manage and guide multiple teams effectively.
  • Ability to connect technical solutions to business outcomes and drive value realization.
  • Ability to function in a fast-paced, demanding environment with multiple priorities.
  • Proficient in delivering a customer-centric experience with an emphasis on success and customer satisfaction.

Pay and Benefits

The pay range for this position is $150,000.00 - $175,000.00/yr.

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 11, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.