Service Desk Agent Team Lead - Remote Eligible

Team Lead Opportunity At TEKsystems

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here's what the opportunity supported through our TGS Talent Acquisition Team requires:

Team Leadership & Direction

Provide daily guidance to the team to support customer workload and management goals. Foster a high-quality work environment that motivates team members and encourages success. Ensure work is distributed fairly across the team.

Process Improvement

Evaluate current processes and procedures, recommending improvements to enhance efficiency, operations, and service quality.

Reporting & Communication

Assist in preparing daily and monthly reports for customers and management. Participate in monthly reviews and one-on-one meetings with the Engagement Manager. Maintain open communication within the team and with leadership.

Quality & Escalations

Support escalations from customer contacts or leadership. Collaborate with the Engagement Manager on quality checks for calls and tickets. Monitor and enforce adherence to company policies.

Collaboration & Relationships

Work with peers, escalation groups, and management to strengthen team relationships.

Customer Service & Support

Demonstrate a strong passion for customer service and helping others. Provide after-hours and on-call support as needed. Create a positive and encouraging environment for team success. Support coaching and development of team members.

Additional Skills & Qualifications

Proven leadership skills and ability to work within a team. Effective written and verbal communication skills. Ability to motivate others and help them reach their full potential. Commitment to delivering high-quality work and adhering to company policies. At least 1–2 years of experience in a Service Desk environment or equivalent work experience.

Job Type & Location

This is a permanent position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $45760.00 - $58240.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 19, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.