Service Coordinator - Hospital Care At Home (hcah)

HCAH Service Coordinator

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida's Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. As a HCAH Service Coordinator, you will interact with nurses in the command center to assist in appointment scheduling within the external service network and coordinating externally with partners. In this position, you will work in a fast-paced environment alongside a strongly bonded family of staff. As the team grows, you will have the opportunity to pursue leadership opportunities across the hospital network. You also gain a unique avenue into ensuring quality patient care, helping caregivers meet them in the comfort of their own homes. A caregiver in this position works varying shifts from 6:00 a.m. -- 2:00 p.m., 2:00 p.m. -- 10:00 p.m. and 10:00 p.m. -- 6:00 a.m. A caregiver who excels in this role will:

• Collaborate between physician offices, patients and clinical/non-clinical departments to ensure a seamless model of access and care benefiting patients, physicians and family members.
• Coordinate, schedule, dispatch, monitor trends, manage, track and report with respect to the delivery and performance of Acute Rapid Response Services as ordered by HCAH Command Center Providers.
• Ensure equipment delivery, installation and deinstallation.
• Coordinate lab tests ordered by HCAH Command Center Providers and supply delivery from order to service fulfillment.
• Provide information and trend to the care team to identify and resolve barriers to patients plans of care.
• Work with patients and families to schedule ordered services.
• Collaborate and communicate with HCAH Command Center Providers, Patients, MHG Contracted and Cleveland Clinic Florida Home Providers and out-of-home service providers to schedule the delivery of services, equipment and/or supplies, schedule necessary transportation and confirm the delivery of services, equipment and/or supplies.
• Assess satisfaction and/or address concerns or complaints to managers and provide administrative and logistical support.
• Question policy and procedure when appropriate, provide solutions to problems and elevate concerns as needed.

Minimum qualifications for the ideal future caregiver include:

• Technical proficiency with Microsoft Suite and EPIC
• High School Diploma or GED
• Knowledge of medical terminology
• Ability to compose written procedures, schedules and reports
• One to three years of registration, scheduling, billing, coding, healthcare or physician office experience
• Two to five years of face-to-face customer service experience

Physical Requirements:

• Follow standard precautions using personal protective equipment as required

Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities