Service Availability Reps Unilingual I

Service Availability Reps Unilingual I

Our client, a banking company, is looking for a Service Availability Reps Unilingual I for their London, ON location. Responsibilities include:

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

Requirements include:

• Above average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams but can also work well independently
• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
• A technical support background or related education – troubleshooting exp
• Ability to type at least 30 words per minute
• General knowledge and understanding of PC hardware and components
• Experience with ticketing systems is an asset
• Technical degree and/or IT Certification preferred

Why should you apply?:

• Health benefits
• Referral program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.