Senior Customer Service Rep - Work From Home - Remote Eligible

Senior Customer Service Representative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Customer Service Representative is responsible for managing both inbound and outbound calls across all product lines, with a particular emphasis on FairCost. Duties include investigating and resolving inquiries and issues for members, clients, and providers.

Required Qualifications

• 3-5 years of proven experience in roles that demand high levels of multitasking and consecutive listening skills.
• 3-5 years of customer service experience.
• 3-5 years of a healthcare background experience.
• 3-5 years of a production driven environment.
• Must be tech-savvy: Demonstrated ability to effectively use and adapt to various technologies and software.

Preferred Qualifications

• Experience with products, FH, Cofinity and ASA is a plus.
• Basic knowledge of Excel.

Education

High School diploma or GED required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 11/28/2025.