Senior Analyst, Application Support

Job Opportunity At CVS Health

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Sr Analyst, Application Support maintains, integrates, and implements software applications within the organization. The Sr Analyst coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. This role also ensures proper controls are established and maintained over test and production systems and software source code.

Responsibilities & Duties

- Provides technical support and troubleshooting assistance for software applications within an organization by ensuring the smooth functioning of applications and resolving any issues that may arise. - Provides support for software applications used by the organization by diagnosing and resolving application issues reported by end-users, investigating system errors or malfunctions, and troubleshooting technical problems. - Collaborates with developers, infrastructure teams, and vendors to implement fixes and workarounds. - Identifies potential issues during user acceptance testing, performs system health checks, and implements maintenance tasks such as patching, upgrades, or data cleanup. - Performs user acceptance testing in order to report problems, performs data analysis and robust development of user acceptance testing scripts. - Participates in Scrum daily meetings and discussions about enhancements, bug fixes, and new releases, ensuring effective communication and coordination. - Working knowledge of problem solving and decision-making skills - Ability to participate on the Enterprise Deployments scheduled on weekends as well as availability to perform monthly renewal production check out every 3rd Saturday of the month on a rotation basis. - Readily available to participate and perform user acceptance testing (UAT) production check out for SMART, Gateway, and EDT applications emergency fixes (efixes) during any given evening, as needed.

Required Qualifications

+ 3+ years of related work experience: + Proficient on the SMART Quoting and Rating System and EDT + Experience creating meaningful UAT Test Scripts for both applications to be executed in QA, Staging, and Production

Preferred Qualifications

• Software Engineering Master Certification (SEMC) preferred. • ITIL 4 Foundation Certification preferred.

Education

Bachelors degree required or equivalent years of related experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $46,988.00 - $122,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. + No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Equal Opportunity Employer

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.