Salesforce Developer - Voice Cloud

Join Caterpillar Inc. as a Salesforce CRM Developer

Your work shapes the world at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

About Cat Financial: Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

The Role

Support the Salesforce CRM Deployment team within the Application Division in IT. The role will be responsible in partnering with peers to deliver Salesforce Voice Cloud and Agentforce 360 globally. Close interactions with business analysts for requirement building. Salesforce Voice development experience required for external candidates. Additional technologies will include AutoRabit, GIT, ServiceNow. An understanding of software deployment and life cycle and code management best practices required. An understanding of AWS Connect and TCOM functionalities preferred.

What You Will Do

Responsibilities vary, but may include various combinations of the following duties:

• Participates in developing, coding and testing computer programs for relatively straightforward or small projects.
• Assist in preparing technical and procedural documentation required in application system development.
• Provide detailed flowcharts to show processing logic for simple application programs.
• Contribute solutions for programming system operations, including encoding, testing, debugging and documenting programs.

What You Can Demonstrate

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application, or operation.

Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.

Top Candidate Will Bring: Must Have

Salesforce Voice Cloud (SVC): Proven experience working with Salesforce Voice Cloud, particularly in implementation projects that enhance customer engagement and service delivery.

Agentforce 360 Exposure: Hands-on experience with Agentforce 30, particularly in customizing and optimizing agent workflows and performance tracking.

Nice To Have

Certified Platform Developer I: Holds a Salesforce Platform Developer I certification, demonstrating strong proficiency in Apex, Visualforce, and Lightning components.

AutoRABIT Experience: Familiarity with AutoRABIT for managing CI/CD pipelines, version control, and release automation within Salesforce environments.

GIT Expertise: Strong understanding of Git-based version control systems, with the ability to manage branches, resolve conflicts, and maintain clean code repositories.

Additional Information

This position requires the successful candidate to work full time, five days per week in the Nashville main office. This job description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.

Summary Pay Range: $92,880.00 - $160,788.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.