Retail Service Team Member - Nights

Store Associate

Store - LAS CRUCES, NM Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

+ Help customers shop, locate products, and provide them with solutions

+ Provide a fast and friendly checkout experience; execute cash handling to standards

+ Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

+ Educate customers on the Voice of Customer (VOC) survey

+ Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

+ Participate in the truck unload, stocking, and planogram (POGs) processes

+ Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

+ Perform Store In Stock Optimization (SISO) and AD set duties as assigned

+ Support shrink and safety programs

+ Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

+ Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

+ Cross trained in Custom Framing selling and production

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires**

+ Retail and/or customer service experience preferred

**Physical Requirements**

**Work Environment**

+ Ability to remain standing for long periods of time

+ Ability to move throughout the store

+ Regular bending, lifting, carrying, reaching, and stretching

+ Lifting heavy boxes and accessing high shelves by ladder or similar equipment

+ If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

+ Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** Michaels requires all team members in this role to be at least sixteen (16) years or older. At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity**. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com.

The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative**. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.** _Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.