Remote Member Service Representative - Remote Eligible

Member Service Representative - Contact Center

Join a dynamic team in a 24/7 high-volume, schedule-driven, and structured contact center operation. You will be responsible for responding to inquiries and requests from members and individuals, providing information about our products and services. Demonstrate knowledge, active listening, and adaptability to ensure an optimal member experience. You will perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Additionally, advise members on products and services that may meet their needs, fostering positive interactions.

Responsibilities:

• Respond to member inquiries and requests in a structured contact center environment.
• Provide information regarding products and services with active listening and engagement.
• Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members on products and services that may fit their needs.
• Ensure compliance with policies while handling high-volume calls.

Essential Skills:

• Strong customer service skills.
• Experience in data entry and handling inbound and outbound calls.
• Proficiency in a call center environment.
• Ability to maintain policy compliance.

Additional Skills & Qualifications:

• Experience in call center, administrative, secretary/receptionist roles, banking/mortgage, professional environment, or high-volume retail environment.

Why Work Here?

Work with the largest Credit Union in the world, serving the financial needs of the military and their families globally. Enjoy being part of a team with over 343 branches worldwide, where you can make a difference in a busy, high-volume Contact Center.

Work Environment:

These are remote opportunities requiring candidates to live within 60 miles of Suite 250, Virginia Beach, VA. The Contact Center operates 24/7/365, allowing you to choose a shift that aligns with your lifestyle while ensuring work-life balance. Scheduled breaks and meals are structured, with flexible shift start and end times within a one-hour window. Be prepared for back-to-back phone calls, with shifts potentially extending to four hours before a break.

Job Type & Location:

This is a Contract to Hire position based out of Norfolk, VA.

Pay and Benefits:

The pay range for this position is $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Dec 26, 2025.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.