Project Support CSR

Project Support Customer Service Representative

The Project Support Customer Service Representative is responsible for answering customer calls, projecting a friendly and professional company image, entering orders, quotes, returns, fielding support rep calls, and answering customer inquiries (i.e. product, delivery, and warranties).

Responsibilities:

• Act as single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.
• Ability to handle high volume data entry of customer orders.
• Provide customers with product and service information.
• Identify, research and resolve customer inquiries.
• Follow-up on customer inquiries for resolution.
• Create and maintain matrix quotes in SX, Excel, and PDF format.
• Work with customers, sales, and vendors to identify products needed for renovations.
• Enter custom customer orders such as Fabrication, Cabinets, Counter Tops, and Door Fronts.
• Assist with and provide details for Warranties.
• Resolve product or service questions while determining the best solution to solve the problem within standard company timelines.
• Other duties as assigned.

Job Requirements:

• Minimum 2 years' experience in a call center, office administrative, high-volume retail, service support, or similar work environment.
• High School or GED required.
• Excellent written and oral communication skills.
• Ability to problem solve with a positive, can-do attitude.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to stay calm with all customers seeking resolution to a problem by providing support and superior customer service until resolution is met.
• Must be able to work a late shift ending at 7pm ET if called upon as well as OT as needed.
• Must be proficient with Microsoft Office.
• Working knowledge of Excel is required.
• Excellent oral and written communication skills.
• Attention to detail and accuracy is a must.
• Successful passing of pre-employment drug screen and background screen is required.

Pay Range: $16.42 - $27.42 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.