Program Services Specialist

Student Transition Coordinator

Plan, coordinate, and implement onboarding and transition activities for new and returning students, including open houses, preview days, next-steps workshops, high school outreach visits, and new student orientation.

Conduct outreach and provide individual support to students, which includes but is not limited to assessing needs, goal setting, and providing guidance on academic habits such as study skills, time management, and self-advocacy.

Help students navigate their transition to NEIU, promoting belonging and engagement, especially for first-generation, commuter, and nontraditional students.

Participate in welcome week and first-year experience events to support student adjustment and start early engagement, with a focus on commuter and part-time students.

Connect students with appropriate university resources such as tutoring, academic advising, financial aid, student disability services, and other support programs. Will provide resource materials, information, and referrals that promote retention and degree progress.

Provide individualized guidance and support to students experiencing academic, social, or personal challenges affecting their persistence.

Serve as a liaison to academic advising, faculty, admissions, and student support offices to ensure support and timely intervention for students. Work collaboratively with stakeholders to address the needs of the students and foster a holistic approach to ensure student success.

Participate in committees and task forces related to student retention, persistence, and success in order to advance the department and promote student success.

Engage in ongoing professional development to remain current with best practices for student support, retention strategies, and educational programs.

Monitor student progress by utilizing databases (e.g., GPA standing, credit completion, enrollment status) to identify students who may be at risk of withdrawing.

Maintain accurate records of student interactions, outreach efforts, progress, and referrals.

Collect and analyze retention related data to help identify trends and assess the effectiveness of interventions.

Prepare reports and dashboards for institutional stakeholders on retention metrics.

Assist the interim associate director in general outreach, communication, and program materials in order to support departmental and student success initiatives.

Ability to work nights and weekends as needed.

Other duties as assigned.