Patient Services Representative

Patient Services Representative

The Patient Services Representative supports clinic operations, providing timely and quality customer service over the phone and in-person. This includes greeting, registering, and scheduling patients in an accurate and timely manner. This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.

Responsibilities include:

• Accurately checking patients in and out for all patient appointments and updating patient records.
• Processing the application and income calculations for submitting sliding scale applications to the supervisor.
• Scheduling patients in accordance with established provider schedules and clinic protocols.
• Answering phone calls and questions, providing timely, accurate, and quality customer service.

Skills and knowledge required:

• Knowledge of standard office policies and procedures.
• Strong math skills.
• Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc.
• Knowledge of Microsoft Office software products preferred.
• Fluency in Spanish preferred.

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002, we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment. Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!

Qualifications:

Education:

• Required: High School/GED or better.

Experience:

• Preferred: A minimum of one year of customer service or other administrative experience.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.