Passenger Services Supervisor

Passenger Services Supervisor

ABM is looking for a Passenger Services Supervisor for a large airline client at SFO Intl Airport. As a Passenger Service Supervisor, you will be responsible for all aspects of the passenger experience, including baggage, check-in, and ticketing. The Passenger Service Supervisor will provide a high level of service with a focus on customer satisfaction and ensure that every passenger is assisted in a timely and efficient manner. Must be flexible to work weekends. Pay: $28.00/hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members.

Flight benefits for eligible positions.

Essential Job Functions

• Achieve operational performance and functional service activities.
• Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
• Monitor and maintain appropriate staffing levels.
• Ensure that future schedules are complete (days off, vacations, etc.)
• Ensure all call offs are covered.
• Accommodate increased / decreased client staffing requests.
• Manage employee lunches and breaks.
• Manage the No-Fault Attendance Policy
• Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
• Manage daily schedules.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (if applicable).
• Maintain communication with Duty Managers to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Conduct service audits.
• Responsible for the movement of personnel between checkpoints
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

Supervisory Responsibilities

Front-Line employees on designated account and shift.

Other

Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• The individual may be required to stand and walk for 2/3 or more of the work shift.
• Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
• Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.