Ordering Coordinator ($20/hr)

Ordering Coordinator

Location: Worthington/Lewis Center, OH Pay: $20.00/hr Shift: Monday-Friday: 9:00am-5:30pm

Job Summary:

The Ordering Coordinator is responsible for submitting, processing, and completing various wireless device and service orders across multiple web- and email-based platforms while adhering to company and client service level agreements (SLAs). This role requires a high level of attentiveness, adaptability, and effective communication through various channels such as email, instant messaging (IM), and telephone. The Ordering Coordinator will work as part of the Ordering Team, managing several primary clients and providing backup support for team members as needed.

Essential Duties and Responsibilities:

• Monitor incoming requests for equipment or service related to mobile devices.
• Interpret requests and submit equipment or service orders to vendors.
• Utilize company-specific databases to record data about each order.
• Perform daily follow-ups on existing orders to ensure all requests are completed accurately and in a timely manner.
• Utilize resources and critical thinking to avoid potential issues or delays.
• Act as a liaison between customers and vendors to resolve issues and address concerns.
• Provide detailed documentation of each request/transaction from start to finish.
• Manage order requests for multiple clients while building and maintaining rapport with federal and commercial clients.
• Respond to customer questions related to ordering and shipping.
• Provide weekly reports to supervisors related to assigned work.
• Assist with tasks to ensure Logistics run smoothly.
• Assist the Shipping Department with order identification.
• Perform other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• High school diploma or equivalent; an Associate's degree is beneficial.
• At least six (6) months of experience with wireless communications.
• General understanding of smartphone devices and services.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong interpersonal and technical support skills.
• Excellent organizational skills, attention to detail, and the ability to prioritize and multitask.
• Ability to work independently.
• Security clearance background check required.

Physical Demands and Work Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to forty (40) pounds at times.

About Kelly:

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.