Operations Officer II

Operations Officer II

Our client, a banking company, is looking for an Operations Officer II for their Toronto, ON/Hybrid location. Responsibilities include positively contributing to the overall customer experience and loyalty index in each interaction, ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required, creating and/or recognizing exceptional customer service through established programs, ensuring all required processing and enquiries are fulfilled meeting Service Level Goals, providing subject matter expertise for internal and external partners within defined areas, completing assigned tasks accurately & within established standards, actively participating in daily touch points and work distribution, contributing to the achievement of satisfactory audits by understanding & following audit and process guidelines, identifying areas of risk and escalating as necessary, being knowledgeable and complying with Bank Codes of Conduct, identifying, suggesting and actively participating in process improvements, understanding and applying bank/service centre operating policies and procedures, demonstrating flexibility by adapting to change within business area and unit, adopting new process and technology improvements, and ensuring necessary due diligence is taken to support the accuracy of all transactions.

Requirements include the ability to adhere to strict deadlines and handle high volumes of work, excellent quantitative and analytical skills, excellent organizational and time management skills, the ability to work independently, as well as part of a team, self-motivation and goal orientation, the ability to adapt to changing policies and procedures, attention to detail, understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans), sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs, knowledge of Global and WSS platforms would be an asset, 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards), previous work with SLAs, previous data/analytical work, strong quantitative and analytical skills, strong attention to detail and accuracy, time management skills, self-motivation, ability to work independently and collaboratively as a team, previous operations officer experience in a similar role, previous banking experience, intermediate Excel – pivot tables, and VBA Macros Experience - coding.

Why should you apply? Health benefits, referral program, and excellent growth and advancement opportunities. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.