Operations Manager - Zipline

Zipline Operations Manager

Assist manager in all phases of the Zipline operations, and Hualapai Point ensuring the safety and satisfaction of our guests while operating in a profitable, efficient manner. The manager will report to and collaborate with the Hualapai Point manager and general manager.

Duties & responsibilities:

• Complete all actions items assigned; all daily equipment and structure inspections to ensure thorough completion.
• Participate in weekly staff meetings; department, manager and general manager.
• Develop, maintain, and distribute daily, weekly and monthly reports to manager.
• Respond to emails, voicemails, and other requests in a timely manner.
• Cross train all staff positions and provide coverage in various positions as needed.
• Plan logistics to accommodate groups and special tours.
• Develop and maintain efficient tour methods.
• Oversee daily operations including, but not limited to, function of equipment, following of company policies and procedures, implementation of guest restrictions and customer satisfaction.
• Maintain injury logs, stay in compliance with all insurance policies.
• Review, maintain and update department procedures as needed.
• Develop, supervise, and maintain approved training programs for guides, cashiers, and photographers.
• Maintain employee evaluations and training reviews.
• Create staff schedule.
• Monitor and maintain labor costs at approved levels in relation to revenue dollars with assistance of Gcrc Executive Team.
• Supervise staff daily, respond to employee questions and concerns.
• Supervise and oversee tour reservation schedule; reservation capacity and change open tour accordingly.