Merchant Services Relationship Manager - Payments - Executive Director

Executive Director, Merchant Services

You are a people leader with a strategic mindset, adept at discovering and developing talent, managing complex clients, and driving results. If you thrive in dynamic environments and enjoy leading teams to success, this role is an excellent fit for you. As an Executive Director within Merchant Services, you will lead a team of Relationship Managers, each responsible for their own portfolio of large corporate clients. You will provide coaching, guidance, and strategic direction to your team, ensuring high performance and professional growth. In addition to supporting your team, you may also directly manage select key client relationships. You will play a pivotal role in driving payments optimization strategies, fostering collaboration across the Global Corporate Bank Technology Media and Telecoms (GCB TMT) organization, and contributing to the overall success of the business.

Job Responsibilities

• Lead, mentor, and develop a team of Relationship Managers, empowering them to deliver exceptional service and results across their individual client portfolios.
• Set clear performance expectations, provide regular feedback, and support professional development to build a high-performing team culture.
• Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives.
• Foster collaboration and knowledge sharing within the team and across the wider GCB TMT organization, driving best practices and innovative solutions.
• Support Relationship Managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers.
• Contribute to the strategic direction of the GCB TMT organization by identifying opportunities for cross-team collaboration and process improvement.
• Directly manage select high-value client relationships as needed, driving payments optimization and business growth.
• Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management.
• Champion process improvements and new product offerings, supporting both team and organizational goals.
• Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value.

Required Qualifications, Capabilities, and Skills

• Minimum of 8 years of experience in relationship management or sales, with a strong emphasis on contract negotiation and team leadership.
• Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.
• Proven strategic thinking and execution skills, with experience managing complex projects and portfolios.
• Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, with the ability to support Relationship Managers in addressing their unique needs.
• Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success.
• In-depth knowledge of the payment processing industry, acquiring, and/or merchant services.
• Proficiency in computer software systems, including word processing, spreadsheets, and databases.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.
• Active Industry wide engagement within recognized bodies such Payments Ed, AFP, MAG & MRC
• Willingness and ability to travel nationally up to 30% annually.

Preferred Qualifications, Capabilities, and Skills

• CPFPP accreditation welcomed

Federal Deposit Insurance Act: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans