Medical Receptionist II Surgical Services

Receptionist Job Description

Mission Statement: We are passionate healers dedicated to honoring the Sacred in our sisters and brothers. Vision: To be world-renowned for passionate patient care and outstanding clinical outcomes. Core Values: In the spirit of good Stewardship, we heal by practicing: Compassion through our kindness, concern and genuine caring, Reverence in honoring the dignity of the human spirit, Excellence in expecting the best of ourselves and others; Integrity in being and speaking the truth.

Relationship-Based Care Guiding Principles: Caring and healing practices are found in relationships, communication and the hospital setting. Patients are actively involved in their care and experience a therapeutic relationship with the caregiver. Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are consistent in practice and include patient advocacy, safety and education. Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for co-workers. Caring leaders create an environment in which caring relationships happen. These leaders emerge from all levels of the network helping to create a shared vision reflecting the mission, vision, and values of St. Joseph's.

Posting Position Summary: The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. Responsibilities include but are not limited to:

• Promote a healthy work environment
• Work collaboratively with CNY Family Group
• Review CCDs for CNY Family Group and route to appropriate team members
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• General Performance Criteria:
• Performs critical job functions that lead to a stream-lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management
• Communication:
• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.
• Customer Service:
• Employs professional manners and tact in all dealings.
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Customer service orientated.
• Adheres to hospital confidentiality statement.
• Service Specific Skills:
• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.
• Equipment:
• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine

Education, Training, Experience, Certification and Licensure: High school graduate or equivalent, business school or formal secretarial training a plus. One to two years' experience preferred. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills, or Other Requirements: Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

Work Environment and Hazards: Office setting – exposure Class I or II; service specific. Remote option may be available following training. Training in office for 4 to 8 weeks with the option to shift to remote work. Remote work will stay 100% depending on office needs and productivity.

Physical Demands: Light work – standing, walking, sitting, and lifting.

Work Contact Group: All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

Supervised By: Manager or Coordinator

Pay Range: $19.00-$26.85

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.