IT Support Specialist

Technical Support Specialist

OPSPro specializes in providing small businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT. Candidate will provide end user support for local and remote users. Install, support, and maintain local and remote computers. Ability to work as part of a cross-functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team.

Essential Duties and Responsibilities:

• Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages
• Troubleshoot and support software applications and business processes
• Troubleshoot and repair new or existing hardware
• Analyzes and tests new hardware/software configurations
• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
• Assist the technical lead with projects from implementation through testing and production
• Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents
• Accurately update applications, websites, and content management systems
• Accurately update and maintain electronic records with current data
• On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required. Some local travel will be required
• Perform other duties and special projects as assigned

Qualifications:

• Experience with Office365 administration and support
• Troubleshooting network and wireless issues
• Experience supporting Windows 7 and Windows 10
• Technical certificates are a plus

Required Skills:

• Must be customer-service and results oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously and an experienced decision maker
• Minimum 2-4 years of experience with computer systems support, helpdesk support, computer deployment and imaging
• Working knowledge of Microsoft Office and Windows Operating Systems
• Experience with Linux and Macintosh operating systems is a plus
• Experience with Office365 end user/client support
• Working knowledge of computer networks and Wi-Fi
• Ability to work as single resource at client locations
• Experience supporting multiple clients or tasks simultaneously
• Experience installing software, patches and updates on desktops and laptops
• Phone and people skills which promote end-user satisfaction

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.