IT Service Desk Analyst

Service Desk Analyst

Managed Service Provider (MSP) experience is required for the Service Desk Analysts role within our IT Infrastructure Consulting group. This position offers a unique opportunity to be part of our dynamic practice. As our company continues to grow, we seek individuals who are exposed to all facets of infrastructure including engineering, technology, design, and business. Our team consists of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Service Desk Analyst, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that develop your IT career. You will use your strong analytical skills to develop quality solutions to meet client requirements. The Service Desk Analyst consultant provides remote technical support to our external managed service clients. This position requires a strong technical skillset, great customer service skills, and the desire to learn. These skills will be used in a fast-paced, fun, team-oriented environment.

Job Duties and Responsibilities:

• Provide phone and email technical support to end-users to resolve any hardware or software issues
• Support and troubleshoot workstations, server, and network-related issues
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple customers
• Monitor and troubleshoot client backups
• Escalate customer issues through the proper channels
• Manage cases according to defined severities and case priorities
• Maintain client security levels and confidentiality of information
• Clearly document support issues and all steps performed in ticketing system
• Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server, or network infrastructure that indicate failing hardware or software corruption
• Update cases and communicate with clients daily or as required until issue is closed

Knowledge, Skills and Abilities:

• Highly customer focused with ability to provide consistently excellent customer service and professionalism
• Excellent written and verbal communication skills
• Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment
• Must be able to manage individual workload
• Must be a strong team player
• Must possess strong sense of ownership with client relationships

Additional Skills & Qualifications:

• 3 years of experience working on a technical helpdesk or equivalent network administration role
• Minimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers, and network equipment
• Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required
• Bachelor's degree (BA/BS) from an accredited 4-year school is a plus
• Experience with Office 365 Administration and associated workloads including Outlook and SharePoint
• Fundamental understanding of TCP/IP Networking
• Experience with firewalls, such as Cisco, SonicWALL, and Meraki
• Experience with VMWare ESX hosts and vSphere Client for administration
• Experience with Windows Servers, Azure AD Administration, SharePoint, and Teams Administration
• Experience with remote solutions, such as Citrix, Remote Desktop Services, and VPN
• Experience with Apple Hardware and MAC OS X
• Experience with enterprise mobile devices

Job Type & Location:

This is a contract to hire position based out of Nashville, TN.

Pay and Benefits:

The pay range for this position is $27.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Nashville, TN.

Application Deadline:

This position is anticipated to close on Dec 20, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.