Imaging Registration Specialist - 40 Hrs/wk, 1st Shift

Patient Registration Specialist

Purpose of this position: Arranges for the efficient and accurate registration of all patients. Obtains required signatures and provides general information regarding health system policies, registration procedures, benefits, patient rights, and patient financial responsibilities. Responsible for accurate information collection, and providing exemplary customer service.

Job duties/responsibilities:

1. Conducts patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information. Accurately enters all required information, completing all necessary forms (i.e. Medicare Questionnaire). Obtains patient consent signatures. Reviews physician orders for completeness and accuracy.
2. Enters physician's orders into the EHR accurately for all imaging modalities. Obtains additional documentation as necessary.
3. Schedules in the Electronic Health Record for all radiology modalities, follows the protocol for such scheduling. Check in appointments and obtains proper paperwork, Efficient in operation of the document imaging system. Scans and retrieves all pertinent documents, assures that scanned images are legible and of good quality.
4. Modify, review and create new encounters ensuring the correct encounters are being used at all times.
5. Verifies insurance eligibility and benefits for all applicable insurance companies utilizing the electronic insurance verification system. Identifies and refers uninsured patients to the Financial Counselor for assistance.
6. Informs the patient of any financial responsibility for deductible, co-insurance and/or co-pay amounts. Collects payments according to established BVHS guidelines. Conducts computerized medical necessity screening for all Medicare patients. Offers ABN and obtains necessary signatures as appropriate.
7. Provides exemplary customer service to all individuals. Acts as a liaison between BVHS and the patient/family to resolve issues. Possesses ability to explain procedures, wait time expectations, hospital policies, insurance coverage, etc.
8. Demonstrates good positive communication skills, able to communicate daily via telephone, fax, email to physicians, referring physicians, offices, patients and interdepartmental staffs to ensure satisfaction of those we serve.
9. Shows initiative. Tasks are completed before the end of shift and aids in the preparation for the next day. Uses time wisely, does not allow for unimportant interruptions. Able to multi-task, prioritize work, and complete it in a timely manner following all policies and procedures as they pertain to the department. Shows good problem solving skills yet seeks guidance and direction as necessary.

Required qualifications:

• High School Diploma or GED equivalent
• Data entry and/or PC experience
• Medical terminology coursework or knowledge
• Positive service-oriented interpersonal and communication skills
• Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the patient's age

Preferred qualifications:

• Some related college
• Registration experience

Physical demands:

This position requires a full range of body motion.