Human Resources Service Center Representatives

Human Resources Service Center Representative

Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization's human resources policies and procedures. University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work one week at the front desk in our Human Resources office located in downtown Salt Lake City every 4 weeks. The remaining weeks the employee will work one day in the office and then from home.

An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.

University of Utah offers a comprehensive benefits package. Benefits information is available at www.hr.utah.edu/benefits. For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator at https://www.hr.utah.edu/comp/totalcomp.php.

Responsibilities:

• Provide human resources support to employees, answering questions via the telephone and/or Internet.
• Assist employees with benefit elections and changes.
• Possess thorough knowledge of organization's human resources policies and procedures.
• Perform routine tasks as directed and under close supervision.
• Requires little to no related experience.

Minimum Qualifications:

• Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
• Human Resources Service Center Representative, I: Requires little to no related experience.

Preferences:

• Experience working in a call center or a high-volume customer service role.
• Strong active listening and verbal/written communication skills.
• Ability to multitask and manage time effectively.
• Comfortable with conflict resolution with the ability to deescalate.

Special Instructions Summary:

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/. Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport. This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.