Head Of Customer Success & Professional Services

Head Of Customer Success & Professional Services

We're hiring for a Head of Customer Success & Professional Services role to support a global leader in Last Mile Technology space. This is a high-impact leadership role responsible for building out, clearly defining and scaling the Customer Success and Professional Services functions. You will drive customer satisfaction, retention, and expansion while ensuring seamless onboarding and implementation for enterprise clients. The role requires a unique blend of strategic leadership, operational rigor, technical expertise, and customer-centric thinking. You will partner cross-functionally with Sales, Product, Engineering, and Marketing to deliver exceptional customer outcomes and revenue growth.

Skills and Requirements

• 8+ years in Customer Success and Professional Services leadership roles, supporting SaaS platforms.
• Proven track record of driving retention, expansion, and satisfaction in enterprise accounts.
• Strong technical aptitude (APIs, integrations, data mapping) and project management skills.
• Knowledge of and experience with utilizing AI and ML to enhance products, CS and PS processes, etc.
• Exceptional leadership, interpersonal, and relationship-building abilities. Analytical and strategic thinker with data-driven decision-making.
• Experience in logistics, Last-Mile, or supply chain operations (e.g., Expeditors, Onfleet, Route4Me, Amazon Last Mile).
• Familiarity with a variety of CS and CRM platforms such as Vitally CSM, Salesforce CRM, ZoomInfo, Marketo, etc.
• Understanding of logistics terminology (LTL, FTR, micro-fulfillment, route optimization).