Guest Services Representative

Guest Services Representative

The Office of Events is a growing department whose primary function is to assure the events hosted by Utah State University, "Exceed Expectations". Guest Services Representatives are responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events. The Office of Events is hiring now and for the upcoming school year. The position is on campus. Guest Services is seeking to fill multiple positions through an ongoing search. Team members may have opportunities for growth within the Office of Events, including additional responsibilities with USU Fine Arts events, event hosting, and youth programs. These opportunities are based on performance and availability and may include internships or work-study placements. Hours will vary depending on season and number of events at venues. Hours may include: nights, weekends and holidays.

Responsibilities:

• Greet and welcome guests to Utah State University in a friendly and professional manner
• Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials.
• Perform appropriate access control to restricted areas to those with valid credentials.
• Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules.
• Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
• Assist guests with questions, comments, complains or suggestions. Act as a source for information. Follow-up when necessary
• Maintain knowledge and adhere to guidelines for Americans with Disabilities Act.
• Maintain knowledge of individual responsibility and follow proper emergency management procedures.
• Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service
• Employees must adhere to the dress code standards and code of conduct provided by the department.

Qualifications:

• US Work Authorization is required.
• Prefer three months experience with customer service.
• Ability to problem solve.
• Excellent customer service and people skills.
• Ability to follow instructions.
• Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm and professional manner.
• Must have excellent written and verbal communication skills.

Required Documents:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"
• Class schedule/availability to be typed/pasted at the end of your application under "Other Documents" (iForm)

**Document size may not exceed 10 MB.** Advertised Salary $11/hr with...

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law.