Exhibitor Services Coordinator PT

Exhibitor Order Quality Manager

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Responsible for the quality management of exhibitor orders to ensure successful delivery on-site. Serves an integral part in ensuring that our pre-show and post-show operations run smoothly and are successful in enabling an effective experience for the on-site team. This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Chicago, IL.

Essential Duties & Responsibilities:

• Provides exceptional customer service in a virtual environment
• Proactively identifies, researches, and resolves customer order discrepancies using various methods
• Pinpoints trends from customer contacts and reviews with appropriate ES or Delivery Manager
• Follows up with internal and external customers in an accurate and timely manner
• Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
• Generates and records transactions relating to exhibitor payments
• Accurately performs all applicable data entry for Exhibitor Services
• Ensures successful production and/or delivery of complex customer needs across various Freeman services
• Responds to customer inquiries regarding products and services offered and facilitates basic upgrades
• Drives company results by suggesting additional items to exhibitors to meet their needs
• Works on site at events as needed

Education & Experience:

• High School Diploma or Equivalent with relevant work experience required
• 1+ year of experience in customer service

Travel Requirements:

• Travel up to 25%

What We Offer:

• Retirement with Company Match
• Hourly range of $18.00 - $20.00 based upon experience

Diversity Commitment:

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.