EFT Operations Representative

EFT Operations Representative

The EFT Operations Representative is responsible for any duties within the EFT Department including data input, maintaining production reports, providing support to branch offices and customer inquiries by providing exceptional customer service. Essential functions include assisting retail offices and customers with EFT questions and troubleshooting cardholder issues, cultivating good work relationships with other departments, providing excellent customer service and business unit support, ensuring total document and data integrity, maintaining knowledge of job specific debit card bank products and services, and performing debit card maintenance in the STAR platform per customer submitted requests through the branch or Customer Service. The role also involves maintaining the integrity of related bank systems, production reports, and monthly, quarterly, and annual Touche reports, ensuring all performance standards are met, interacting as appropriate with all vendors and/or business partners, operating equipment and performing routine maintenance, partnering with coworkers and other departments appropriately, protecting the security of all information appropriately, recommending improvements to procedures, attempting to exceed production expectations, minimizing departmental nonpayroll costs, contributing to measurable goal sett and achievements, ensuring total quality of work performed, recommending expense control measures, product, service, and delivery enhancements, and quality control enhancements, ensuring compliance with Northwest's policies and procedures, and Federal/State regulations, navigating Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency, and working as part of a team.

Qualifications: High School Diploma or equivalent preferred. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.