Donation Services Associate - Castle Rock Store

Donation Services Associate I

Get a great workout while serving your community!! Are you someone who can't sit down? Do you want to earn money while giving back to the community you live in? Do you enjoy being out in our beautiful Colorado air? Our Donations Associate may be the job for you!! Please note: Excellent customer service skills are a must! Please tell us about your availability! Full-time positions are available. Donation hours at our retail centers are Monday through Saturday 8:00 a.m. to 8:30 p.m. and Sunday 9:00 a.m. to 7:00 p.m. Pay: $16.15 hr. This position is eligible for daily pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full-time employees in our retail and sales/operations divisions are eligible for medical, dental, vision, short-term disability, life/accidental death and dismemberment, flexible spending accounts, long-term disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a public service loan forgiveness program (PSLF) eligible employer.

Job Summary

The Donation Services Associate I is typically the first point of contact for customers that are dropping off items at retail centers. Donation Services Associates provide excellent and friendly customer service by greeting customers timely and helping as needed that may include lifting or unloading donations from a customer's vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

Essential Functions

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensures donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintains remote donation centers shed and trailer, following appropriate opening and closing procedures when working at a remote site.
• Ensures supplies are kept well stocked at remote site(s) as necessary.
• Tracks and reports donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Follows all retail center policies and procedures.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross-train in other departments or areas; act as a back-up for other areas as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: A high school diploma or equivalent is preferred.
• Experience: One (1) year of retail experience preferred.
• Other: Must be able to make decisions by following Goodwill standards and guidelines. Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email. Must be able to work in various weather conditions with varying temperatures. Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack. Must be able to communicate effectively with customers, managers, supervisors, staff, and peers. Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Core Competencies

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

Functional Competencies

• Time Management

Goodwill is an equal opportunity employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify. We promote a safe & drug-free workplace.