Customer Support Reporting Analyst

Reporting Analyst

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world's leading professional services organizations. As a Reporting Analyst, you will be responsible for building reports that will assist the various business stakeholders to make critical operational decisions. These reports will be designed and built to showcase the operational performance, areas of opportunities, and key areas of focus to strengthen the health of the delivery team.

Key Responsibilities:

• Interpret data and analyze information to assist operations teams with day to day management of their teams
• Build reports and seek automation, performance improvement or innovation
• Work with the Quality Analyst, the Operations Managers, and the agents in training and helping identify areas of upskill based on data, performance metrics, customer satisfaction, and overall business key indicators and metrics
• Participate in quality audits and produce reports to enable and streamline the internal, client, and customer meetings

Role Requirements:

• This is an onsite position in San Antonio, TX
• Must be flexible to work any shift between 6:00 am – 12:00 am CT including weekends and holidays
• The role requires candidate pass English Assessments (written and spoken) with a minimum score of C1 for each

Basic Qualifications:

• Minimum 2 years' experience reporting

Preferred Qualifications:

• Self-motivated and enthusiastic
• Strong organizational and communication skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Role Location Hourly Salary Range:

• California $24.36 to $24.36
• Cleveland $24.36 to $24.36
• Colorado $24.36 to $24.36
• District of Columbia $24.36 to $24.36
• Illinois $24.36 to $24.36
• Maryland $24.36 to $24.36
• Massachusetts $24.36 to $24.36
• Minnesota $24.36 to $24.36
• New York/New Jersey $24.36 to $24.36
• Washington $24.36 to $24.36

Requesting an Accommodation:

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement.

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