Customer Service Supervisor

Customer Service Supervisor

As a CBRE Customer Service Sr. Analyst, you will provide information in response to complex inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do:

• Provide customer service by answering incoming service requests on escalated issues that associates are unable to troubleshoot.
• Assign service request work orders to vendors for completion.
• Respond to escalated customer inquiries and concerns.
• Follow up with high-profile customers to ensure customer satisfaction.
• Update advanced company systems, customer service databases, and spreadsheets with service information.
• Contact the customer for information and communicate the steps in the work order process.
• Create and present various customer service reports.
• Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Impact the quality of own work and the work of others on the team.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.

What You'll Need:

• Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Understanding of existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Service Supervisor position is $50,000 and the maximum salary for the position is $54,000 per year. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).