Customer Service Representative - Remote Eligible

Customer Service Representative

TEKsystems is hiring customer service representatives to join our client remotely in specific states. Review eligible states below. Answer all calls and emails in a timely manner, in adherence to their goals. Document all call information according to standard operating procedures. Answer questions about products and services, retail stores, general service line information, and other information as necessary based on customer call needs. Process orders, route calls to appropriate resources, and follow up on customer calls where necessary. Review all required documentation to ensure accuracy. Accurately process, verify, and/or submit documentation and orders. Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles. Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required. Must be able to navigate through multiple online EMR systems to obtain applicable documentation. Enter and review all pertinent information in EMR system including authorizations and expiration dates. Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies. Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered. Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Hours: Monday - Friday shift between 8:00am - 6:00pm CST Locations: Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia Skills & Qualifications: 1+ years of customer service experience (call center experience preferred) Experience with Microsoft Office Job Type & Location This is a contract to hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 21, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.