Customer Service Representative

Now Hiring: Customer Service Representative – Onsite

Location: Onsite – Cary, NC

Pay Rate: $18-$20.40/hr. (based on experience, education, and location)

Schedule: Monday – Friday, 11:30 AM – 8:00 PM

Employment Type: Contract with potential to convert to full-time

Role Overview:

As a Customer Service Representative, you'll be the primary point of contact for inbound calls, helping ensure smooth operations and customer satisfaction. Your responsibilities will include:

• Handling high-volume inbound and outbound calls related to medication delivery, payments, and general inquiries
• Verifying patient information, insurance, and processing requests accurately in the system
• Updating concise progress notes to keep workflow and referral status clear
• Providing exceptional customer service, escalating issues to the clinical team when necessary
• Identifying and reporting adverse events (AEs) or product complaints (PCs) to ensure patient safety
• Performing other duties as assigned, adapting to the team/program needs

Must-Have Skills:

• Minimum 1 year of high call volume call center experience
• Proficiency with Outlook and Microsoft Teams
• Typing skills of at least 30 WPM
• Strong communication and problem-solving skills

If you're a dependable, customer-focused professional who thrives in a fast-paced healthcare setting, this is the opportunity for you! Apply today and join our dynamic team.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled