Customer Service Representative

Customer Service Representative

We are seeking an enthusiastic and customer-focused Customer Service Representative to support a one-day B2B conference. This event brings together local IT professionals and IT industry vendors for a full day of educational sessions and networking opportunities. If you thrive in fast-paced environments, enjoy engaging with people, and are committed to providing a polished attendee experience, this is a great opportunity to be part of an exciting industry event.

Responsibilities:

• Welcome and greet attendees at event entrances, ensuring a warm and positive first impression.
• Distribute event materials to participants, including printed items and conference bags.
• Assist with material preparation, including stuffing bags with printed documents prior to attendee arrival.
• Support the registration area by handing out badges and guiding attendees through the check-in process.
• Ensure only credentialed individuals enter the ballroom by checking for the appropriate lanyards and badges.
• Redirect attendees without proper credentials to registration and ensure they receive assistance.
• Work closely with event staff to maintain smooth event operations and answer attendee questions.
• Respond promptly to inbound calls and provide clear, accurate information.
• Manage order entry tasks with strong attention to detail and accuracy.
• Handle both inbound and outbound calls professionally to ensure a high level of customer satisfaction.

Requirements:

• Proven experience in customer service, preferably in a call center or event setting.
• Strong verbal communication skills to interact effectively with attendees and team members.
• Ability to manage multiple tasks and prioritize responsibilities in a busy environment.
• Comfortable addressing individuals without proper credentials and directing them appropriately.
• Familiarity with handling inbound and outbound calls.
• Proficient in order entry and maintaining accurate records.
• A proactive attitude and willingness to collaborate with others.
• High level of professionalism and reliability for a contract role.