Customer Service Representative

Customer Service Representative – Louisville, KY Hybrid

Adecco Healthcare & Life Sciences is hiring a Customer Service Representative for a hybrid opportunity with a leading healthcare technology company. If you have strong communication skills, a proactive mindset, and thrive in a customer-first environment—this could be the perfect role for you!

Location: Hybrid (Louisville, KY Remote & Onsite as required) Schedule: Monday–Friday | Mon-Fri. Schedule can be anywhere from 8am-4:30pm to 11:30am-8pm Pay Rate: The anticipated wage for this position is between $15.00 and $17/hr. Hourly wage depends upon experience, education, geographic location and other factors

Responsibilities:

• Handle inbound and outbound calls to and from patients, caregivers, and healthcare providers
• Deliver accurate information and resolve caller needs with empathy and efficiency
• Process prescription refills and schedule medication shipments
• Follow-up on patient requests and ensure seamless next steps
• Adhere to all company policies and HIPAA guidelines
• Maintain detailed and organized documentation
• Collaborate with team members in a hybrid work environment

Qualifications:

• Previous call center or customer service experience preferred
• Healthcare or pharmacy background is a plus
• Strong verbal communication and problem-solving skills
• Proficiency with Microsoft Office
• Able to type 35+ WPM
• Must obtain Pharmacy Board Technician Registration ($25) within the first 30 days of employment
• Ability to work a flexible weekday schedule

Why Join Us?

• Hybrid work model for better flexibility
• Entry into the growing healthcare industry
• Supportive, team-oriented environment
• Opportunity to make a real difference in patient care coordination

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy