Customer Service Rep - Starting ASAP

Customer Service Specialist

Needing to interview and hire someone ASAP! The client is located in Lansing, MI. The client that is hiring is a full-service home medical equipment company. They offer ocean home health products, sleep therapy supplies, bed lifts, seat lift chairs, bath aids, CPAP machines, ventilators, and breast pumps. Mon-Fri 8am-5pm w/ 1 hour lunch. Training: Hands on training with management, should be about a month until they are completely on their own. Will need to learn medical equipment, as well as their computer system.

Job Duties:

• Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients.
• Answering inbound calls and making outbound calls, email.
• May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor.
• Answer all calls and emails in a timely manner, in adherence to their goals.
• Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary.
• Working with Respiratory Department Staff and Program Managers to provide instruction, service, and troubleshooting techniques for respiratory equipment to patients.

Skills:

• Customer service, customer support, medical terminology, medical billing, medical insurance, durable medical equipment, administrative support, support, Windows, insurance claim

Qualifications MUST HAVE:

• 1-3 years Customer Service/Admin Experience - MUST BE office/medical/insurance industry
• Medical or clinical background - Medical Assistant/CNA/Insurance Verification
• Experience working/consulting one on one with a customer
• Confidence and ability to communicate affectively - must be able to explain medical equipment in detail, how it works, troubleshooting equipment, how insurance works, explaining financial responsibility of patient vs. insurance
• Ability to understand technical equipment/attention to detail

Pay and Benefits:

The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Lansing, MI.

Application Deadline:

This position is anticipated to close on Aug 26, 2025.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.