Customer Service Leader

Customer Service Leader

We are looking for a dedicated Customer Service leader to play a pivotal role in ensuring outstanding customer experiences. In this position, you will oversee customer service operations, handle inquiries, and manage administrative tasks such as purchase order processing and financial transactions using QuickBooks. If you thrive in a dynamic environment and possess strong organizational skills, this is an excellent opportunity to lead a team and drive customer satisfaction.

Responsibilities:

• Supervise and guide the customer service team to deliver exceptional service and meet performance goals.
• Handle customer inquiries with professionalism and provide timely resolutions to concerns.
• Input and update customer data accurately in the system.
• Process purchase orders efficiently and ensure all related documentation is complete.
• Utilize QuickBooks to manage invoicing, payments, and other financial tasks.
• Develop and implement customer service policies to enhance operational efficiency.
• Monitor key performance indicators and prepare detailed reports for management review.
• Identify opportunities for process improvements and recommend actionable solutions.
• Collaborate with other departments to ensure seamless communication and service delivery.

Requirements:

• Minimum of 3 years of experience in customer service management or a related role.
• Strong proficiency in QuickBooks and Microsoft Office Suite.
• Excellent communication skills, both written and verbal, to interact effectively with customers and team members.
• Proven ability to multitask and manage time efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills to maintain accurate records and processes.
• Ability to resolve issues promptly and make sound decisions under pressure.
• Previous experience in handling purchase orders and financial transactions.
• Familiarity with customer service performance metrics and reporting tools.