Client Services Specialist

Client Services Specialist

Client Services Specialists are responsible for handling a high volume of inbound calls while providing excellent care for our customers. Customer base have an existing loan and are calling in for assistance. Seeking individuals with billing background, banking background, computer skills, call center background, and a culture fit.

Responsibilities:

• Receives and responds to customer inquiries by phone
• Assists with ACH setups and cancellations
• Processing payments, adjustments, and credits
• Process mail correspondence
• Assisting customers with logging onto the payment portal
• Calculating loan payments

Skills: Call center, customer service, quality assurance, team lead, SME, billing support

Additional Skills & Qualifications:

• BEST vs AVG: 2 years of high volume inbound call customer service in a call center. Bilingual in Spanish huge plus
• Must have great communication skills and enjoy helping people
• Customer service and/or call center experience taking inbound calls from customers 80+ calls per day
• Experience in banking, loans, or mortgage a plus
• Answers customer questions and provide appropriate solutions
• Good computer skills
• Ability to learn quickly and multitask
• Punctuality and good attendance are a must
• Able to adjust work schedule for coverage and work overtime

Disqualifiers:

• Jumpy or short tenure
• No call center experience
• All sales experience
• Timid personality
• No knowledge of STAR Method

Experience Level: Expert Level

Job Type & Location: This is a Contract to Hire position based out of Tucson, AZ.

Pay and Benefits: The pay range for this position is $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Tucson, AZ.

Application Deadline: This position is anticipated to close on Dec 17, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.